Returns Policy

We inspect all products sent before shipping to ensure the highest possible standards. In the unlikely event that you are not satisfied with your purchase please read our policies below and contact us immediately at info@strawberrystreet.co.za

Cooling Period

You have five days on receipt of your goods to contact us if for any reason you are dissatisfied with your purchase or if there is any flaw or damage on the product. Please note that this period does not apply to sale items.

N.B. When trying on items of clothing, please do not use unnecessary force and ensure you are not wearing perfume, make-up, deodorant etc. which may leave a scent or mark on the item. We will be unable to accept the exchange of any item where there is evidence that these instructions have not been followed.

Shipping of exchanged items

Goods must be returned back to us within 5 days (including weekends). Kindly choose a method of delivery that allows you to track the goods you are returning with door-to-door delivery e.g. P.O. Box delivery is excluded. The cost and safety of the goods are your responsibility until it reaches us. Strawberry Street cannot be held liable for goods lost or damaged in transit. Please note delivery /shipping /postage costs will be covered by yourself, the buyer, unless a mistake was made on our side in terms of incorrect delivery or manufacturing flaw. Kindly note that shipping/ delivery/postage cost will be covered by customer for new item.

 

Goods that cannot be exchanged

Strawberry Street cannot exchange goods that have been returned with damage caused by the customer; from personal use/wear, not adhering to washing and care instructions or insufficient packaging when returning the item.

Any sale, special offer and bespoke/custom items cannot be refunded/exchanged. Sizes 28, 30, 40, 42 and 44 cannot be exchanged as these sizes are regarded as custom sizes. Please ensure you have carefully read all product descriptions, fabric/material descriptions’ and measurements to help you make an informed decision before placing your order. For additional product information please contact us on info@strawberrystreet.co.za

 

Goods that can be exchanged

We accept an exchange for items that are unused, in perfect resalable condition with all tags attached and original packaging included (mailing bag, gift box, accessory bag etc.) It is essential that another item from the same collection that was purchased from be selected for the exchange. Credit notes do not apply for future collection purchases unless formally agreed upon with Strawberry Street staff.If you have any questions or concerns then please do not hesitate to contact us at info@strawberrystreet.co.za. 

 

Exchange Requests

All requests for an exchange will be subject to availability of the product(s). It is essential that another item from the same collection that was purchased from be selected for the exchange. Credit notes do not apply for future collection purchases unless formally agreed upon with Strawberry Street staff.

Time taken to process

Once received, an exchange may take up to 5 working days to be processed or more during busy and sale periods. You will receive an email notification once the exchange has been processed (please check your Spam/Junk folder for the email).

If you have not heard from our exchange team within 10 working days of your parcel being delivered, please immediately contact info@strawberrystreet.co.za

 

WE RESERVE THE RIGHT TO REFUSE AN EXCHANGE IF THE PROCEDURES OUTLINED IN THIS POLICY ARE NOT MET.

 

STRAWBERRY STREET